FAQ
FAQ
Frequently asked questions
Please tell us what you need. Our team is ready and happy to help.
Can you customize your services to fit our specific needs?
Yes! Every engagement is tailored to your unique goals, challenges, and industry context. We collaborate with you to design solutions that deliver maximum value.
Do you offer ongoing support or retainer agreements?
Absolutely. We offer flexible models, including retainers, to provide ongoing support as your needs evolve.
How do you ensure the project stays on track?
We use proven project management practices, regular check-ins, and transparent communication. Our agility allows us to adapt to challenges as they arise.
How do you collaborate with clients?
We embed consultants within your team, host workshops, and use collaborative tools to ensure alignment. Your input shapes every phase of the project.
What communication channels do you use?
We leverage in-person meetings, video calls, email, and tools like Slack or Asana, providing regular updates and dashboards for visibility.
How do you define and measure success?
We set clear, measurable goals (e.g., ROI, efficiency gains) with you upfront and track them throughout the project, adjusting as needed.
What if a project doesn’t meet its goals?
We review what went wrong, learn from it, and work with you to address gaps or refine future efforts. Our commitment is to your success.
How do you protect confidentiality?
We use NDAs, encryption, and strict data protocols to safeguard your information.
Who owns the IP developed during a project?
You typically own it, but we can customize terms in the contract to suit your needs.
How quickly can we begin?
we can meet immediately according to availablity and setup of our first exploratory meeting. Full commecnement in hasty cases typically within 2-4 weeks of signing, with options to expedite even faster for urgent needs.
Do you work with everyone who approaches you?
No, we do turn clients away. We are selective of our clients for a few reasons. We consider the ability of success and to not waste time and capital, how open minded a client is, how willing a client is to adapt and solve the cause not just symptoms, our own capacity and capablity, the willingness of a client to have our people placed there and work together, and the clients understanding of the value add and need.
How we can help?
Choose a category to quickly find the help you need.
Discovery and Relationship Building:
Our Partners and/or us have extensive experience working with clients in your industry, having completed numerous projects over the past several years. Our team includes industry veterans who bring deep insights and best practices to every engagement, ensuring we understand your unique challenges and opportunities.
Certainly, if and where pissible. We’d be happy to discuss these in more detail during our initial meeting and tailor examples to your needs. We are also able to draw up detailed proposals or whitepapers for specific industries..
Every client is unique, so we begin by listening carefully to your specific challenges and goals. We then adapt our methodologies and tools to fit your context, ensuring our solutions are both practical and impactful. Our approach is always collaborative, with your input guiding every step.
We cannot divulge everything here, otherwise you will many others, large and small, wanting a piece of our innovation. Howver, you will see it in action first hand.
Problem Definition and Scoping:
We work collaboratively with you to define the project’s scope, starting with a thorough diagnosis of your current situation. Through workshops and stakeholder interviews, we identify key issues and opportunities, ensuring the scope aligns with your strategic priorities and delivers maximum value.
We understand that business needs can evolve. If changes are needed, we assess their impact on timelines and resources, then work with you to adjust the scope accordingly. Our goal is to remain flexible while keeping the project on track and ensuring transparency throughout.
Analysis and Solution Development:
Quality is paramount. We use a rigorous validation process, including peer reviews, client feedback loops, and benchmarking against industry standards. This ensures our recommendations are innovative, practical, and aligned with your goals.
Implementation and Change Management:
We prioritise minimising disruptions by developing a detailed implementation plan that includes phased rollouts, clear communication strategies, and contingency measures. We also provide training and support to ensure your team is fully prepared for the changes.
Change can be challenging, so we employ proven change management techniques, such as stakeholder mapping, tailored communication plans, and leadership coaching. We work closely with your team to build buy-in and address concerns proactively.
Review and Continuous Improvement:
We offer post-project support to ensure sustained success, including follow-up consultations and training refreshers for as long as is agreed and required. We’re committed to your long-term success and can tailor support to your needs. We prefer a long strategic partnership with our clients to ensure success.
Feedback is invaluable. We conduct a thorough project review with your team to gather insights and lessons learned. These are then integrated
Absolutely. Many of our clients choose to engage us on an ongoing basis through retainer agreements or follow-on projects. We’re always open to exploring how we can continue to support your evolving needs and build a long-term partnership.
General Questions:
We take confidentiality and data security seriously. All our consultants sign non-disclosure agreements, and we follow strict data protection protocols, including encryption and access controls. Your information is safe with us.
We have a strict policy to avoid conflicts of interest. Before taking on any engagement, we conduct a thorough review to ensure there are no conflicts with our existing clients or projects. If a potential conflict arises, we address it transparently with all parties involved.
You still have a question?
If you cannot find answer to your question in our FAQ, you can always contact us.
